Last Updated: 18 November 2025
Company: Cadenth Consulting Group Ltd. Liability Co. (“Cadenth,” “we,” “our,” “us”)
Legal Entity: California Limited Liability Company
Principal Office: 500 S. Sepulveda Blvd., Suite 4th FL – 100A, Los Angeles, CA 90049
Contact Email: hello@cadenth.com
LLC Manager: Astitva Sharma
This Privacy Policy explains how Cadenth collects, uses, stores, and protects information. By using our website or services, you consent to this Policy.
Cadenth prioritizes transparency, operational safety, and legal compliance — however, clients bear primary responsibility for the data they submit, as defined in the terms below.
1. INFORMATION WE COLLECT
We collect information in three ways:
1.1 Information Provided Directly by Client
Includes but is not limited to:
- Name, email, phone number
- Business information, workflows, SOPs
- Diagnostic responses
- Meeting notes
- Files, documents, spreadsheets
- Login credentials (when explicitly required for implementation)
- Payment details (processed by Stripe/PayPal — Cadenth never stores full card details)
Important:
Client is solely responsible for ensuring the accuracy, legality, and appropriateness of information they provide to Cadenth.
1.2 Automatically Collected Data
Collected via analytics tools (e.g., GA4):
- IP address
- Device information
- Browser type
- Time on page
- Clickstream behavior
- Geographic region (approximate)
- Cookies & usage data
1.3 Data Received From Third-Party Tools
If you integrate or share access to third-party platforms (CRM, calendars, automation tools, email systems), we may receive associated data required for service delivery.
Cadenth does not control the privacy practices of third-party platforms.
2. HOW WE USE INFORMATION
We use personal and business information for:
- Delivering and improving services
- Conducting diagnostics and audits
- Creating customized workflows, SOPs, and systems
- Communicating with you
- Scheduling calls and delivering documents
- Processing payments
- Maintaining internal business records
- Enhancing website performance
- Detecting fraud or unauthorized activity
- Legal compliance
All uses fall within the permissible “business purposes” under CCPA.
3. CRITICAL CLIENT RESPONSIBILITY CLAUSES
3.1 No Expectation of Privacy for Business Files
Business documents submitted by Client (SOPs, screenshots, workflows, system exports) are not considered personal or sensitive data and are processed strictly for service delivery.
Client assumes responsibility for redacting sensitive or unnecessary information before sending.
3.2 Client Responsible for Secure Transmission of Files
Cadenth is not liable for:
- insecure email transmission
- unencrypted file transfers
- third-party sharing links
- data intercepted before arriving at our systems
Client must ensure secure transmission on their side.
3.3 Client Must Not Submit Sensitive Personal Data
Client agrees NOT to submit:
- Social Security Numbers
- Full credit card numbers
- Bank account details
- Health or medical data (HIPAA)
- Employee personal records
- Government IDs
- Protected biometric data
- Anything unnecessary for consulting
If the client submits such information against instruction, Cadenth bears zero liability for storage, exposure, or misuse.
3.4 Client Responsible for Accuracy of Data Provided
Cadenth is NOT responsible for:
- inaccurate business numbers
- incorrect workflow details
- misleading operational data
- financial inputs provided by client
- project results affected by client data errors
ALL responsibility for data accuracy rests solely on the client.
3.5 Client Must Maintain Backups of All Submitted Files
Client must maintain independent backups.
Cadenth is not liable for lost, corrupted, or deleted client files.
3.6 Client Responsible for Third-Party Access They Provide
If client gives Cadenth access to:
- CRM
- Email systems
- Project management tools
- Automation platforms
- Dashboards
- Internal systems
Client is fully responsible for:
- access levels
- permissions
- revoking access
- internal team actions
- misconfigurations
Cadenth is not responsible for client-side access management or misuse.
4. HOW WE SHARE INFORMATION
We NEVER sell or rent personal information.
We share data only with:
- Payment providers (Stripe/PayPal)
- Analytics platforms (Google Analytics)
- Email platforms
- Project management tools
- Automation and integration providers
- Meeting solutions (Google Meet / Zoom)
- Contractors bound by confidentiality agreements
Information is shared strictly for operational and business purposes.
5. DATA RETENTION
We retain:
- project files
- diagnostic materials
- audit documents
- meeting recordings
for up to 7 years, or longer if required by law.
Clients may request deletion, subject to legal requirements.
6. COOKIES & TRACKING
Cadenth uses cookies for:
- analytics
- website optimization
- performance improvements
Users may block cookies, though some features may not function correctly.
7. DATA SECURITY
Cadenth implements commercially reasonable safeguards, including:
- HTTPS encryption
- Access controls
- Secure cloud storage
- Multi-factor authentication
- Audit logs
However, no security method is 100% foolproof, and Cadenth disclaims liability for breaches beyond reasonable control.
8. LIMITATION OF LIABILITY FOR DATA BREACHES
If Cadenth suffers a data breach:
Liability is limited strictly to the total amount paid by the client for service.
Cadenth is not responsible for:
- consequential damages
- financial losses
- operational disruption
- reputational harm
- third-party system breaches
- client-side security failures
9. INTERNATIONAL TRANSFERS
Client data may be processed in the U.S., India, or other locations where Cadenth operates.
We ensure appropriate safeguards consistent with U.S. laws and GDPR-aligned principles.
10. CALIFORNIA CCPA RIGHTS
California users may request:
- Access
- Deletion
- Correction
- Disclosure of categories collected
Cadenth does not sell personal data.
Requests: hello@cadenth.com
11. GDPR RIGHTS (Where Applicable)
EU/UK users may request:
- Access / Erasure / Restriction
- Objection
- Data portability
- Withdrawal of consent
Requests: hello@cadenth.com
12. CHILDREN’S PRIVACY
Services are not for individuals under 18.
No knowingly collected minor data.
13. RECORDING CONSENT
By booking sessions, Client consents to:
- session recording
- internal use for quality assurance
- secure storage
Recordings are confidential and not shared externally.
14. THIRD-PARTY WEBSITES
Cadenth is not responsible for privacy practices of external links or third-party platforms.
15. DATA BREACH PROCEDURES
In case of breach:
- We will notify affected parties as required
- We will investigate and take corrective action
- We comply with legal obligations
16. CHANGES TO THIS POLICY
Cadenth may amend this Privacy Policy at any time.
Updated versions will be posted with a new “Last Updated” date.
17. CONTACT INFORMATION
For privacy questions, access requests, or concerns:
Cadenth Consulting Group Ltd. Liability Co.
Email: hello@cadenth.com
Address: 500 S. Sepulveda Blvd., Suite 4th FL – 100A, Los Angeles, CA 90049