Last Updated: 18 November 2025
Company: Cadenth Consulting Group Ltd. Liability Co. (“Cadenth,” “Company,” “we,” “us”)
Contact: hello@cadenth.com
LLC Manager: Astitva Sharma
Governing Law: California, United States
This Policy governs all purchases made from Cadenth.
By purchasing any service, “Client” agrees to the terms below.
1. ALL PAYMENTS ARE FINAL & IRREVOCABLE
Except for the Diagnostic Guarantee defined in Section 2, all payments made to Cadenth are final, non-cancellable, non-transferable, and non-refundable under any circumstance.
By purchasing any service, Client acknowledges and agrees that:
ALL PAYMENTS ARE FINAL AND IRREVOCABLE.
2. STRICT DIAGNOSTIC GUARANTEE
A refund may be issued ONLY for the $499 Diagnostic Session and ONLY if ALL of the following conditions are met:
The Client must prove ALL below:
- Cadenth did not provide three (3) actionable insights specific to the Client’s business.
- Client attended the session in full, on time, with working audio/video.
- Client completed and submitted all pre-session questionnaires accurately.
- Client provided truthful, complete, and non-misleading business information.
- Client did NOT reschedule more than once.
- Client did NOT attempt to apply the insights.
- Client submits a written request within 72 hours.
- Cadenth confirms — in its sole discretion — that insights were not delivered.
Additional diagnostic conditions (new strongest clauses):
- If Client receives an emailed summary, notes, recording, or ANY document → refund is automatically void.
- If Client exhibits bad faith, hostility, or abusive communication → refund is void.
- If Client attempts a chargeback at any point → refund is void.
- If Client joins late, leaves early, or fails to complete pre-work → refund is void.
Cadenth’s determination is final and binding and may not be appealed, contested, or escalated outside arbitration.
3. “INSIGHT DELIVERY = SERVICE DELIVERY” CLAUSE
Cadenth provides intellectual property (IP) through insights, analysis, workflow recommendations, and system evaluations.
Client agrees that:
The service is considered delivered the moment ANY insights, notes, findings, documentation, or feedback are provided — verbally, visually, or in writing.
Thus:
- Delivering insights = completed service
- Providing analysis = completed service
- Giving recommendations = completed service
- Even partial delivery = full completion
Refunds are not possible once IP has been shared in any form.
4. TIME ALLOCATION = SERVICE DELIVERY
Client agrees that booking time with Cadenth constitutes service delivery, even if:
- Client fails to attend
- Client joins late
- Client misses the session
- Client loses connectivity
- Client is unprepared
- Client cancels last minute
- Client fails to reschedule properly
The mere allocation of professional consulting time = completed service.
No refunds apply.
5. NO REFUNDS AFTER ACCESSING ANY MATERIAL
If Client has accessed ANY Cadenth material:
- Worksheets
- Dashboards
- SOP templates
- Diagnostic forms
- Scorecards
- Frameworks
- Notion pages
- Automation maps
- Loom or Zoom recordings
- Documentation of any kind
→ Refund is automatically prohibited.
This protects Cadenth’s IP from extraction and then refund requests.
6. NO REFUNDS FOR DELIVERY DELAYS CAUSED BY CLIENT
Client-caused delays do NOT qualify for:
- refunds
- credits
- discounts
- extensions
Examples include:
- failing to provide access
- missing meetings
- providing incorrect data
- delayed responses
- unprepared team members
- internal business changes
Any delay caused by Client voids refund eligibility.
7. ABUSE, MISCONDUCT, & BAD FAITH VOID REFUND RIGHTS
Cadenth may deny refunds if Client:
- is verbally abusive
- harasses team members
- makes unrealistic demands
- behaves in bad faith
- threatens chargebacks
- abuses communication channels
- attempts to manipulate policies
Cadenth may terminate the relationship without refund.
8. NO CHARGEBACKS — ZERO TOLERANCE
Client agrees to:
PERMANENTLY WAIVE ANY RIGHT TO FILE A CHARGEBACK OR PAYMENT DISPUTE.
Unauthorized chargebacks will result in:
- Immediate service termination
- Evidence submitted to Stripe/PayPal/banks
- Legal pursuit via arbitration
- Recovery of:
- chargeback fees
- attorney fees
- damages
- collection costs
Chargebacks = breach of contract + fraud.
9. NON-ATTENDANCE, TECHNICAL ISSUES, OR CLIENT FAILURE DO NOT QUALIFY FOR REFUNDS
Cadenth is not responsible for:
- client device failure
- poor internet
- audio/video issues
- scheduling errors
- timezone mistakes
- double-booking
- personal emergencies
Refunds are NOT granted for any of these scenarios.
10. NEAR-COMPLETION OR PARTIAL COMPLETION = NO REFUND
If Cadenth has:
- started analysis
- reviewed your materials
- prepared insights
- partially built deliverables
- allocated consultant hours
→ Refund is not possible, even if final delivery hasn’t been completed.
Professional time cannot be undone or returned.
11. PAYMENT PLANS (If Offered)
If Client is on a payment plan:
- All installments must be paid
- Missed payments result in paused service
- No refunds on partial payments
- No cancellations after start
- Defaulting may result in collections
12. FORCE MAJEURE — NO REFUNDS FOR UNFORESEEN EVENTS
Cadenth is not liable for refunds due to events beyond our control, including:
- natural disasters
- illness
- platform outages
- power failures
- global disruptions
- emergencies
No refunds apply.
13. FINALITY OF COMPANY DECISION
All refund decisions made by Cadenth:
- are final
- cannot be appealed
- cannot be disputed
- may only be reviewed via binding arbitration
Cadenth reserves full discretion.
14. DISPUTE RESOLUTION
All disputes — including refund disagreements — must be resolved through binding arbitration in:
Los Angeles County, California (USA)
No jury trial.
No class action.
No chargebacks.
15. CONTACT FOR REFUND REQUESTS (Diagnostic Only)
Email: hello@cadenth.com
Allowed ONLY for Diagnostic refund requests meeting all criteria.